Frequently Asked Questions

Why is my Serial Number or Password invalid?

1. SERIAL NUMBER INVALID - When you Logged In for the first time using a serial number you were asked to create your password... Once you create a password the serial number you received becomes invalid. Always use your PASSWORD to enter the website.
   
   
2. PASSWORD INVALID - Your trial period has expired... If you wish to subscribe please contact us providing information when you had your video taken and the Swing Mate team will activate your account.

I entered my Password and I can see a page but the swings are not visible why?

1. Swing Mate uses Flash for videos... Flash is the most common internet video streaming program on the internet. If you don't have Flash Swing Mate will automatically ask you to download the software, it is completely free and safe for your computer.
   
   
2. If you are at work some IT departments block video streaming for various reasons and if this is the case use another computer that is not on the network.

If you have more questions please contact us for the answers.

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